Google Workspace Professional Administrator — Question 9

A user is reporting that external, inbound messages from known senders are repeatedly being incorrectly classified as spam. What steps should the admin take to prevent this behavior in the future?

Answer options

• A. Modify the SPF record for your internal domain to include the IPs of the external user's mail servers.
• B. Update the spam settings in the Admin Console to be less aggressive.
• C. Add the sender's domain to an allowlist via approved senders in the Admin Console.
• D. Instruct the user to add the senders to their contacts.

Correct answer: C

Explanation

The correct answer is C because adding the sender's domain to an allowlist ensures that messages from those domains bypass the spam filter. Options A and B do not directly address the spam classification issue, and option D does not guarantee that messages from those senders will be recognized as legitimate by the system.