Google Workspace Professional Administrator — Question 24

A user is reporting that after they sign in to Gmail, their labels are not loading and buttons are not responsive. What action should you take to troubleshoot this issue with the user?

Answer options

• A. Collect full message headers for examination.
• B. Check whether the issue occurs when the user authenticates on a different device or a new incognito window.
• C. Check whether a ping test to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.
• D. Check whether traceroute to service.gmail.com (pop.gmail.com or imap.gmail.com) is successful.

Correct answer: B

Explanation

The correct answer is B because testing the user's access on a different device or in an incognito window can help determine if the issue is related to the browser or device settings. The other options involve network diagnostics which may not address the immediate problem of the Gmail interface not loading properly.