Google Workspace Professional Administrator — Question 113

The helpdesk at your organization reports that many users in multiple locations are not able to access Gmail, but can access other Workspace services. You must troubleshoot the issue. What should you do first?

Answer options

• A. Open a ticket with Google Support listing the affected users.
• B. Check the Google Workspace status dashboard to see whether there is a disruption in Gmail service availability.
• C. Check the Google Workspace release calendar to ensure there's not a Gmail upgrade scheduled.
• D. Check network connectivity of the affected users.

Correct answer: B

Explanation

The correct answer is B because checking the Google Workspace status dashboard provides immediate information about any ongoing service disruptions that could affect Gmail. Options A and C involve waiting for external responses or checking future schedules, which do not address the immediate access issue. Option D, while important, should come after confirming whether the service itself is down.