Google Workspace Professional Administrator — Question 107

Users at your organization are reporting issues with Google Voice including disconnected calls and overall connection issues. You want to identify whether these issues affect just your organization or whether it's a global Google issue. What should you do?

Answer options

• A. Use the Security Investigation Tool with Voice Log Events as the data source field. In the search operator fields, select Event, is, and Network Statistics (client). Analyze the packet loss.
• B. Verify if there is a service outage for Google Voice reported on the Google Workspace Status Dashboard.
• C. Use the Security Investigation Tool with User Log Events as the data source field. In the search operator fields, select Event, is, and Call failed. Analyze the packet loss.
• D. Verify if there is a service interruption for Google Voice reported on the Google Workspace Updates Blog website.

Correct answer: B

Explanation

The correct answer is B because the Google Workspace Status Dashboard provides real-time information about service outages that affect all users, allowing you to determine if the issues are widespread. Options A and C focus on internal data analysis, which won't clarify if the problem is global. Option D references the Updates Blog, which may not provide immediate outage information.