Google Cloud Professional Collaboration Engineer — Question 67

After a recent transition to G Suite, helpdesk has received a high volume of password reset requests and cannot respond in a timely manner. Your manager has asked you to determine how to resolve these requests without relying on additional staff.
What should you do?

Answer options

• A. Create a custom Apps Script to reset passwords.
• B. Use a third-party tool for password recovery.
• C. Enable non-admin password recovery.
• D. Create a Google form to submit reset requests.

Correct answer: C

Explanation

The correct answer is C, as enabling non-admin password recovery allows users to reset their passwords independently, significantly reducing the burden on the helpdesk. Option A, creating a custom Apps Script, would require ongoing maintenance and does not address the immediate volume of requests. Option B involves relying on third-party tools, which could introduce security concerns, and option D merely shifts the request process without providing a real solution to the password reset issue.