Google Cloud Professional Collaboration Engineer — Question 44

The CEO of your company has indicated that messages from trusted contacts are being delivered to spam, and it is significantly affecting their work. The messages from these contacts have not always been classified as spam. Additionally, you recently configured SPF, DKIM, and DMARC for your domain. You have been tasked with troubleshooting the issue.
What two actions should you take? (Choose two.)

Answer options

• A. Obtain the message header and analyze using G Suite Toolbox.
• B. Review the contents of the messages in Google Vault.
• C. Set up a Gmail routing rule to whitelist the sender.
• D. Conduct an Email log search to trace the message route.
• E. Validate that your domain is not on the Spamhaus blacklist.

Correct answer: A, C

Explanation

Obtaining the message header and analyzing it with G Suite Toolbox will help identify why the emails are being marked as spam. Setting up a Gmail routing rule to whitelist the sender will ensure that future messages from these contacts are delivered to the inbox. The other options either do not directly address the spam issue or are not as effective in resolving the immediate problem.