Google Cloud Professional Collaboration Engineer — Question 30

A user has traveled overseas for an extended trip to meet with several vendors. The user has reported that important draft emails have not been saved in Gmail, which is affecting their productivity. They have been constantly moving between hotels, vendor offices, and airport lounges.
You have been tasked with troubleshooting the issue remotely. Your first priority is diagnosing and preventing this from happening again, and your second priority is recovering the drafts if possible. Due to time zone differences, and the user's busy meeting schedule, you have only been able to arrange a brief Hangouts Meet with the user to gather any required troubleshooting inputs.
What two actions should be taken on this call with the user? (Choose two.)

Answer options

• A. Ask the user to send an email to you so you can check the headers.
• B. Record a HAR file of the user composing a new email.
• C. Take screenshots of the user's screen when composing an email.
• D. Use the Email log search in the Admin panel.
• E. Check the Users > App Users Activity report.

Correct answer: B, C

Explanation

Option B is correct because recording a HAR file will provide detailed information about the user's web requests, which can help diagnose the draft-saving issue. Option C is also correct as taking screenshots will visually document the user's email composition process, which may reveal any problems. Options A, D, and E do not directly address the immediate troubleshooting needs during the call.