Google Cloud Professional Collaboration Engineer — Question 2

Your organization's Sales Department uses a generic user account ([email protected]) to manage requests. With only one employee responsible for managing the departmental account, you are tasked with providing the department with the most efficient means to allow multiple employees various levels of access and manage requests from a common email address.
What should you do?

Answer options

• A. Configure a Google Group as an email list.
• B. Delegate email access to department employees.
• C. Configure a Google Group as a collaborative inbox.
• D. Configure a Google Group, and set the Access Level to Announcement Only.

Correct answer: C

Explanation

The correct answer is C, as configuring a Google Group as a collaborative inbox allows multiple users to manage requests effectively while also providing different levels of access. Option A, while useful for communication, does not facilitate collaboration on requests. Option B grants access but lacks the structure and efficiency of a collaborative inbox. Option D limits communication to announcements only, which is not suitable for managing requests.