Google ChromeOS Administrator — Question 34

You have been tasked with selecting a 3rd party IdP to allow logging into ChromeOS devices. Your ChromeOS devices are displaying an "Unable to sign in to Google" message. How should you troubleshoot this?

Answer options

• A. Ensure the identity provider is using an SAML compliant connection
• B. Check Multi-Factor Authentication for the user account in the Google Admin console
• C. Disable the SSO connection in the Google Admin console
• D. Apply the SSO certificate to the ChromeOS device

Correct answer: A

Explanation

The correct answer is A because a SAML-compliant connection is essential for the Identity Provider to properly authenticate users. If the connection is not compliant, it will lead to sign-in issues. Options B, C, and D may be relevant in certain contexts, but they do not address the specific issue of ensuring the IdP is SAML compliant, which is crucial for resolving the sign-in error.