Google Cloud Generative AI Leader — Question 23

An order fulfillment team has an agent that automatically processes orders, updates inventory, sends shipping notifications, and handles returns. What type of agent is this?

Answer options

• A. A conversational agent
• B. A customer service agent
• C. An employee productivity agent
• D. A workflow agent

Correct answer: D

Explanation

The correct answer is D, as a workflow agent is specifically designed to automate and manage various tasks and processes, which fits the described functions. The other options do not accurately capture the comprehensive task management and automation capabilities of the agent in this scenario.