Google Cloud Digital Leader — Question 83

A customer service department wants to increase their operational efficiency while maintaining personalized dialog with their customers.

What Google Cloud product or service should the organization use?

Answer options

• A. Recommendations Al
• B. Cloud Identity
• C. Contact Center Al
• D. Text-to-Speech

Correct answer: C

Explanation

The correct choice, Contact Center AI, is designed to enhance customer service efficiency through AI-driven interactions while maintaining a personalized experience. Recommendations AI and Text-to-Speech do not specifically address the operational efficiency of customer interactions, and Cloud Identity is unrelated to customer service functionalities.