Google Cloud Digital Leader — Question 219

An organization is making a strategic change to customer support in response to feedback. They plan to extend their helpline availability hours.
Why is the organization making this change?

Answer options

• A. Users expect professional expertise
• B. Users require personalization
• C. Users expect always-on services
• D. Users require regional access

Correct answer: C

Explanation

The organization is extending helpline hours to meet the expectation of users who want services that are available at any time. While professional expertise, personalization, and regional access are important, the primary reason for this change is to align with users' demand for always-on services.