Google Cloud Digital Leader — Question 187

An organization has a large dataset that contains text transcripts of conversations between their customers and service representatives. They want an automated solution to identify the topics their customers care most about. Which service should the organization use?

Answer options

• A. Vision API
• B. Speech-to-Text API
• C. Cloud Translation API
• D. Natural Language API

Correct answer: D

Explanation

The Natural Language API is designed to analyze and understand text, making it ideal for identifying topics within customer conversations. The other options, such as Vision API and Speech-to-Text API, focus on image processing and converting speech to text respectively, while the Cloud Translation API is meant for translating text between languages, none of which directly address the topic identification requirement.