Google Cloud Digital Leader — Question 138

Which scenario uses machine learning to unlock business value from unstructured data?

Answer options

• A. Analyzing tabular records of product defects to predict future maintenance cycles.
• B. Recommending new products based on previous purchases.
• C. Monitoring financial transactions to identify potential fraud and risk.
• D. Determining customer sentiments from call center voice recordings.

Correct answer: D

Explanation

Option D is correct because it involves analyzing unstructured data, such as voice recordings, to extract meaningful insights about customer sentiments. The other options focus on structured data or do not specifically leverage machine learning for unstructured data analysis.