GIAC Certified Project Manager (GCPM) — Question 2

You are the project manager for your organization. Marcy, a project stakeholder, is demanding that you add some deliverables to your project scope for free. You explain to Marcy that it's too late in the project execution to consider adding these deliverables, as most of the software your project team is creating is nearly done. Marcy and you escalate the issue to management. Management decides that you will add the deliverables to the project scope if Marcy pays a significant fee and allows you additional time to complete the project. What conflict resolution method has management offered?

Answer options

• A. Confronting
• B. Compromising
• C. Forcing
• D. Issue management

Correct answer: B

Explanation

The correct answer is 'Compromising' because management's solution involves a mutual agreement where both parties give something up: Marcy pays a fee and allows extra time. The other options are incorrect because 'Confronting' would involve direct conflict, 'Forcing' implies one party imposes a solution, and 'Issue management' is more about tracking and resolving issues rather than negotiating terms.