Genesys Cloud CX Security and Compliance Representative — Question 8

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

Answer options

• A. Phone model
• B. Base settings
• C. Phone name
• D. Hardware ID (MAC address)

Correct answer: D

Explanation

The Hardware ID (MAC address) is crucial as it uniquely identifies a physical phone on the network, allowing Genesys Cloud CX to bind the correct settings to that specific device. The other options, while relevant, do not provide the unique identifier needed to associate the configuration with a specific physical phone.