Genesys Cloud CX Developer — Question 1

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Answer options

• A. Languages
• B. Medians
• C. Skills
• D. Index Ratings
• E. Knowledge levels

Correct answer: A

Explanation

Languages and Skills are crucial attributes that determine an agent's ability to handle specific interactions effectively. Medians, Index Ratings, and Knowledge levels do not directly influence the qualification of an agent for particular interactions.