Genesys Cloud CX Professional — Question 80

Genesys Cloud CX Voice is __________.

Answer options

• A. A third-party service that provides external Phone Trunks.
• B. A help bot that is available within Genesys Cloud CX chat.
• C. Another name for Genesys Cloud CX.
• D. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.

Correct answer: D

Explanation

The correct answer is D because Genesys Cloud CX Voice is specifically an internet-based telephony service designed for integration with Genesys Cloud CX. Options A, B, and C are inaccurate descriptions of what Genesys Cloud CX Voice represents, as they either refer to unrelated services or mislabel the product.