Genesys Cloud CX Professional — Question 8

User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because the User Status Detail report does not include specifics about queue activity. Instead, it focuses on user statuses rather than their queue interactions, which is why the statement is false.