Genesys Cloud CX Professional — Question 46

You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because Genesys Cloud CX does not support allocating multiple email addresses for receiving such communications; it typically designates a single address for these purposes. Option A is incorrect as it misrepresents the functionality of the system.