Genesys Cloud CX Professional — Question 114

From the Interactions View, it is possible to access the details of only Inbound interactions.

Answer options

• A. True
• B. False

Correct answer: B

Explanation

The correct answer is B because the Interactions View allows access to details for both Inbound and Outbound interactions, not just Inbound. Therefore, stating that it is only possible to access Inbound interactions is incorrect.