Genesys Cloud CX Professional — Question 10

Which of the following types of interactions can be configured for Recording Policies?

Answer options

• A. Call
• B. Chat
• C. Email
• D. Message
• E. All of the above

Correct answer: E

Explanation

The correct answer is E, as Recording Policies can be configured for all listed interaction types: Call, Chat, Email, and Message. Options A, B, C, and D are individual types of interactions, but they do not encompass the full range of possibilities offered by the Recording Policies.