Genesys Cloud Certified Professional – Implementation — Question 1

How many categories of routing are there in a Call Route under the Call Routing page?

Answer options

• A. 5
• B. 4
• C. 3
• D. 2

Correct answer: C

Explanation

The correct answer is 3, as there are three distinct categories of routing that can be defined in a Call Route. Options A, B, and D are incorrect because they do not accurately represent the number of routing categories available in this context.