Genesys Cloud Certified Professional – Architect — Question 8

To route an incoming call based on the current time, _____ is the best method.

Answer options

• A. Inbound call flow
• B. Scheduling
• C. Call route
• D. Callable time sets

Correct answer: B

Explanation

The correct answer is B, Scheduling, as it allows you to specify call handling based on the time of day. Options A, C, and D do not specifically address the consideration of time, making them less effective for routing calls based on current time.