NSE 6 – FortiSOAR 7.3 — Question 4

Which three activities can be achieved using the FortiSOAR queue and shift management feature? (Choose three.)

Answer options

• A. Initiate shift handovers
• B. Designate a coordinator to monitor queues and shifts
• C. Generate shift leads and shift members
• D. Set up queue meeting rooms
• E. Create queue rules based on matching conditions

Correct answer: A, B, E

Explanation

The correct answers are A, B, and E because these tasks are specifically designed for managing shifts and queues within FortiSOAR. Option C is incorrect as it refers to generating roles rather than managing shifts, and option D does not relate to the core functionalities of the queue and shift management feature.