EXIN Lean IT Foundation — Question 7

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

Answer options

• A. Documentation should be kept at least five years for auditing purposes.
• B. Documentation should be protected from damage due to IT related disasters.
• C. Documentation should be stored at a central place and be only accessible via procedures
• D. Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Correct answer: B

Explanation

The correct answer is B because protecting documentation from IT-related disasters is crucial for maintaining its integrity and availability. While options A, C, and D provide useful practices, they do not directly address the need for safeguarding documentation against potential damage, which is essential for effective Service Management.