EXIN Foundation in IT Service Management based on ISO/IEC 20000 — Question 17

You are the owner of the courier company SpeeDelivery. You employ a few people who, while waiting to make a delivery, can carry out other tasks. You notice, however, that they use this time to send and read their private mail and surf the Internet. In legal terms, in which way can the use of the Internet and e-mail facilities be best regulated?

Answer options

• A. Installing an application that makes certain websites no longer accessible and that filters attachments in e-mails
• B. Drafting a code of conduct for the use of the Internet and e-mail in which the rights and obligations of both the employer and staff are set down
• C. Implementing privacy regulations
• D. Installing a virus scanner

Correct answer: B

Explanation

The correct answer is B because a code of conduct clearly defines the expectations and responsibilities regarding Internet and email use, ensuring that both the employer and employees understand their rights. The other options, while helpful, do not provide the comprehensive framework needed for effective communication and regulation of Internet usage in the workplace.