EXIN Foundation in IT Service Management based on ISO/IEC 20000 — Question 11

You have just started working at a large organization. You have been asked to sign a code of conduct as well as a contract. What does the organization wish to achieve with this?

Answer options

• A. A code of conduct helps to prevent the misuse of IT facilities.
• B. A code of conduct is a legal obligation that organizations have to meet.
• C. A code of conduct prevents a virus outbreak.
• D. A code of conduct gives staff guidance on how to report suspected misuses of IT facilities.

Correct answer: A

Explanation

The correct answer is A because the code of conduct establishes guidelines and expectations for employees, which helps mitigate the risk of IT facility misuse. Option B is incorrect as not all organizations may have a legal obligation to implement such codes. Option C is wrong because a code of conduct does not directly prevent virus outbreaks, and option D, while partially true, does not capture the primary purpose of preventing misuse.