EXIN IT Service Management Foundation based on ISO/IEC 20000 — Question 1

Which role is responsible for carrying out the activities of a process?

Answer options

• A. Process owner
• B. Change manager
• C. Service manager
• D. Process practitioner

Correct answer: D

Explanation

The Process practitioner is the individual who actively performs the tasks associated with a process, making them integral to its execution. The Process owner is responsible for overall accountability and governance, while the Change manager and Service manager have different focuses that do not involve direct process execution.