EXIN Agile Scrum Master — Question 6

Company X-AppGo is very interested in getting the benefits of both the ITIL® Framework and the Agile principles. They want to establish a disciplined service based approach, while reducing lead team in releasing application enhancements and improvements to their customer base.
Based on the above scenario, which would be the best processes to start integrating Agile into the ITIL® Framework?

Answer options

• A. Service Design and Service Transition
• B. Service Strategy and Service Design
• C. Service Strategy and Service Operation
• D. Service Transition and Service Operation

Correct answer: D

Explanation

The correct answer is D because Service Transition focuses on the delivery of new or changed services, which aligns well with Agile's iterative approach to development. Service Operation is crucial for maintaining the quality of service delivery. The other options either emphasize planning phases or strategic elements that do not directly support the rapid delivery objectives typical of Agile.