EXIN Agile Scrum Master — Question 23

A company changes to Scrum. This gets some people out of their comfort zone and creates resistance. One way of finding out how to deal with this resistance is looking at the individuals resisting. Suppose that you categorize all individuals into Conservers, Pragmatists and Originators.
What are the best activities to help Pragmatists transition to Scrum?

Answer options

• A. No special activities are necessary, because these people will embrace the change.
• B. Provide more prestige or power for the people that resist in order to get them to comply.
• C. Provide predictability of the transition process and keep certain best practices.
• D. Provide training and run a pilot project that includes these people on the team.

Correct answer: D

Explanation

The correct answer is D because providing training and involving Pragmatists in a pilot project helps them understand and adapt to the new Scrum framework. Options A and B incorrectly assume that Pragmatists will naturally embrace change without support or that coercion will foster compliance, which is not effective. Option C may help, but it lacks the direct engagement and hands-on experience that training and pilot projects provide.