Certified Chief Information Security Officer (CCISO) — Question 45

Which of the following methods are used to define contractual obligations that force a vendor to meet customer expectations?

Answer options

• A. Terms and Conditions
• B. Statements of Work
• C. Service Level Agreements (SLA)
• D. Key Performance Indicators (KPI)

Correct answer: C

Explanation

Service Level Agreements (SLA) specifically outline the expected service levels and obligations of the vendor, making them the correct choice. While Terms and Conditions, Statements of Work, and Key Performance Indicators (KPI) may also relate to vendor performance, they do not explicitly define the contractual obligations in the same way as SLAs do.