Certified Ethical Hacker (CEH v13) — Question 265

Heather’s company has decided to use a new customer relationship management tool. After performing the appropriate research, they decided to purchase a subscription to a cloud-hosted solution. The only administrative task that Heather will need to perform is the management of user accounts. The provider will take care of the hardware, operating system, and software administration including patching and monitoring.
Which of the following is this type of solution?

Answer options

Correct answer: B

Explanation

The correct answer is SaaS (Software as a Service) because it refers to software that is hosted in the cloud and managed by the provider, allowing users to access it without worrying about the underlying infrastructure. IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) involve more management of hardware and software layers, which is not the case here since Heather's responsibilities are limited to user accounts.