Certified Ethical Hacker (CEH v12) — Question 113

Heather’s company has decided to use a new customer relationship management tool. After performing the appropriate research, they decided to purchase a subscription to a cloud-hosted solution. The only administrative task that Heather will need to perform is the management of user accounts. The provider will take care of the hardware, operating system, and software administration including patching and monitoring.
Which of the following is this type of solution?

Answer options

• A. IaaS
• B. SaaS
• C. PaaS
• D. CaaS

Correct answer: B

Explanation

The correct answer is B (SaaS), as this model provides software applications over the internet, where the provider manages everything including maintenance and updates. IaaS (A) refers to infrastructure services, PaaS (C) provides a platform for developers, and CaaS (D) is related to container management, none of which align with the described scenario.