Certified Network Defender (CND) — Question 15

Assume that you are working as a network administrator in the head office of a bank. One day a bank employee informed you that she is unable to log in to her system. At the same time, you get a call from another network administrator informing you that there is a problem connecting to the main server. How will you prioritize these two incidents?

Answer options

• A. Based on a first come first served basis
• B. Based on the type of response needed for the incident
• C. Based on a potential technical effect of the incident
• D. Based on approval from management

Correct answer: C

Explanation

The correct answer is C because prioritizing based on potential technical effects ensures that the most critical issues affecting the bank's operations are addressed first. Answer A is inadequate as it does not consider the severity of the incidents, while B does not focus on the broader impact. D is also not practical as immediate action is typically required without waiting for management approval.