EMC Proven Professional – Cloud Architect — Question 7
A cloud architect is helping a company with a new service design process. The architect notices that the company has a siloed, domain-centric IT organizational structure and is concerned about customer satisfaction.
What impact would this type of structure have on customer satisfaction?
Answer options
- A. Reduction in the supported number of tenants
- B. Delays with service authentication
- C. Decrease in service performance
- D. Delays in problem resolution
Correct answer: D
Explanation
The correct answer is D, as a siloed structure typically leads to communication breakdowns, which can result in delays when addressing customer issues. Options A, B, and C may be potential consequences of inefficiency, but they do not directly relate to the immediate impact on resolving customer problems, which is crucial for satisfaction.