EMC Proven Professional – Cloud Architect — Question 1

A company that provides cloud services has operation processes in place for service delivery. The following information is desired:
✑ Measure consumption against available resources
✑ Track usage thresholds
✑ Produce usage trending reports
What type of process would provide this information?

Answer options

• A. Incident Management
• B. Capacity Management
• C. Service Level Management
• D. Availability Management

Correct answer: B

Explanation

Capacity Management is focused on ensuring that the capacity of the cloud services meets the demands of the users, which includes measuring consumption, tracking usage thresholds, and producing trending reports. Incident Management deals with resolving issues, Service Level Management focuses on meeting agreed-upon service levels, and Availability Management ensures that services are available, but none are specifically aimed at resource capacity and usage tracking.