Dell EMC Associate – Cloud Infrastructure and Services v4 — Question 7

What helps to recover the cost of providing the service, ensuring profitability, and meeting the provider’s return on investment and reinvestment goals?

Answer options

• A. Service negotiation
• B. Service level objective
• C. Service valuation
• D. Service level agreement

Correct answer: D

Explanation

The correct answer is D, Service level agreement, as it outlines the expectations and responsibilities between the service provider and the customer, which can directly impact profitability. Options A, B, and C do not specifically address the contractual and financial frameworks that help ensure the service provider's returns and goals.