Dell EMC Associate – Cloud Infrastructure and Services v3 — Question 25
The incident management team is unable to determine the root cause of an incident. To which team should the error-correction activity be transferred?
Answer options
- A. Performance Management
- B. Change Management
- C. Availability Management
- D. Problem Management
Correct answer: D
Explanation
The correct answer is D, Problem Management, because this team specializes in identifying and addressing the root causes of incidents to prevent recurrence. The other options, such as Performance Management, Change Management, and Availability Management, focus on optimizing performance, managing changes, and ensuring service availability respectively, rather than investigating underlying problems.