Dell EMC Associate – Information Storage and Management v5 — Question 21
What describes an incident in a storage infrastructure?
Answer options
- A. Unknown root cause of one or more disruptions to service
- B. Support request to help access an IT resource
- C. Any action that may impact the functionality of the system
- D. Any event that prevents corrections of known errors
Correct answer: A
Explanation
The correct answer is A because an incident is typically characterized by an unknown root cause leading to service disruptions. Option B refers to a support request, which is not necessarily an incident. Option C is too broad, as not all actions impact system functionality to the level of an incident. Option D describes an event but does not specifically address the disruption aspect of an incident.