Dell EMC Associate – Information Storage and Management v5 — Question 105

An organization wants to prevent incidents which share common symptoms or root causes from reoccurring. They also want to minimize the adverse impact of incidents that cannot be prevented.

Which management function addresses the organization's requirements?

Answer options

• A. Incident management
• B. Problem management
• C. Availability management
• D. Security management

Correct answer: B

Explanation

The correct answer is B, Problem management, as it focuses on identifying and addressing the root causes of incidents to prevent their recurrence. Incident management (A) deals with handling individual incidents but does not focus on the underlying problems. Availability management (C) is concerned with ensuring systems are available, while security management (D) focuses on protecting information and systems from threats.