Dell EMC Associate – Information Storage and Management v4 — Question 103

What accurately describes an Incident in a storage infrastructure?

Answer options

• A. Unknown root cause of one or more disruptions to service.
• B. Any event that may lead to the disruption of a service.
• C. Support request to help access an IT resource.
• D. Any event that may create a change in correcting a known error.

Correct answer: B

Explanation

Option B is correct because it encompasses all events that could potentially disrupt service, which is the essence of an Incident. Option A is too narrow as it only addresses disruptions with unknown causes. Option C refers to support requests rather than incidents. Option D implies a corrective action related to known errors, which does not align with the broader definition of an Incident.