Databricks Certified Generative AI Engineer Associate — Question 17

A Generative AI Engineer wants to build an LLM-based solution to help a restaurant improve its online customer experience with bookings by automatically handling common customer inquiries. The goal of the solution is to minimize escalations to human intervention and phone calls while maintaining a personalized interaction. To design the solution, the Generative AI Engineer needs to define the input data to the LLM and the task it should perform.
Which input/output pair will support their goal?

Answer options

• A. Input: Online chat logs; Output: Group the chat logs by users, followed by summarizing each user’s interactions
• B. Input: Online chat logs; Output: Buttons that represent choices for booking details
• C. Input: Customer reviews; Output: Classify review sentiment
• D. Input: Online chat logs; Output: Cancellation options

Correct answer: B

Explanation

Option B is correct because providing buttons that represent choices for booking details directly enhances the online customer experience by allowing users to make selections easily without needing to escalate to a human. Option A focuses on summarizing interactions, which does not directly facilitate bookings. Option C deals with sentiment analysis of reviews, which is unrelated to the booking process. Option D offers cancellation options, but does not aid in making new bookings.