CyberArk Sentry – Privileged Access Management — Question 102

Users complain they are unsuccessful attempting to authenticate to the Password Vault Web Access (PVWA) web site. After entering their credentials, they receive a `Timeout has expired`. You test the URL using multiple browsers and receive the same error. The CyberArk.WebApplication.log shows the `ITACM012S
Timeout has expired` log entry.
What is the next troubleshooting step you should take?

Answer options

• A. Run an IISRESET on the PVWA server
• B. Check the CyberArk.WebConsole.log for errors
• C. Check network firewall rules to ensure the PVWA can communicate to the Vault over tcp_1858
• D. Check the health of the Vault Server and ensure all services are running

Correct answer: C

Explanation

The correct answer is C because checking network firewall rules is crucial to ensure that there is proper communication between the PVWA and the Vault. If the firewall is blocking traffic on tcp_1858, authentication will fail. The other options, while they may help diagnose issues, do not directly address potential network connectivity problems that could lead to a timeout.