CyberArk Trustee – Privileged Access Management — Question 124

You receive this error:
`Error in changepass to user domain\user on domain server(\domain.(winRc=5) Access is denied.`
Which root cause should you investigate?

Answer options

• A. The account does not have sufficient permissions to change its own password.
• B. The domain controller is unreachable.
• C. The password has been changed recently and minimum password age is preventing the change.
• D. The CPM service is disabled and will need to be restarted.

Correct answer: A

Explanation

The correct answer is A because the error indicates that the user does not have the required permissions to change their password. Option B is incorrect as the error specifically mentions access denial rather than connectivity issues. Option C is also not relevant unless there was a recent password change, which is not specified in the error. Option D is not applicable as the error does not suggest any issues related to the CPM service.