CWNA: Certified Wireless Network Administrator v107 — Question 23

You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem.
Apparently, the connections are reposting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?

Answer options

• A. Perform corrective actions
• B. Discover the scale of the problem
• C. Create a plan of action or escalate the problem
• D. Verify the solution

Correct answer: A

Explanation

The correct answer is A, as performing corrective actions is the next logical step after identifying the problem. Options B and C are steps that should have been taken earlier in the process, while D is not applicable since a solution has not yet been verified.