CompTIA Security+ (SY0-701) — Question 558
The number of tickets the help desk has been receiving has increased recently due to numerous false-positive phishing reports. Which of the following would be best to help to reduce the false positives?
Answer options
- A. Performing more phishing simulation campaigns
- B. Improving security awareness training
- C. Hiring more help desk staff
- D. Implementing an incident reporting web page
Correct answer: B
Explanation
Enhancing security awareness training is the most effective way to reduce false positives, as it educates users on identifying genuine phishing attempts and differentiating them from legitimate communications. While performing phishing simulations can help, they do not address the underlying knowledge gap that leads to false positives. Hiring more staff or implementing an incident reporting page may help manage the tickets but won't directly decrease the number of false reports.