CompTIA Security+ (SY0-701) — Question 138

A client demands at least 99.99% uptime from a service provider's hosted security services. Which of the following documents includes the information the service provider should return to the client?

Answer options

• A. MOA
• B. SOW
• C. MOU
• D. SLA

Correct answer: D

Explanation

The correct answer is D, SLA, which stands for Service Level Agreement and outlines the expected uptime and performance metrics. The other options, such as MOA (Memorandum of Agreement), SOW (Statement of Work), and MOU (Memorandum of Understanding), do not specifically detail service levels and uptime commitments.