CompTIA Security+ (SY0-601) — Question 773

Which of the following documents provides expectations at a technical level for quality, availability, and responsibilities?

Answer options

• A. EOL
• B. SLA
• C. MOU
• D. EOSL

Correct answer: B

Explanation

The correct answer is B, SLA (Service Level Agreement), which explicitly defines the expected service quality and availability. EOL (End of Life) and EOSL (End of Service Life) refer to product lifecycle stages and do not set performance expectations. MOU (Memorandum of Understanding) is a formal agreement but lacks the technical specifications provided by an SLA.