CompTIA Security+ (SY0-601) — Question 432

Which of the following agreements defines response time, escalation points, and performance metrics?

Answer options

• A. BPA
• B. MOA
• C. NDA
• D. SLA

Correct answer: D

Explanation

The correct answer is D, SLA (Service Level Agreement), which specifically details response times, escalation points, and performance metrics between service providers and clients. The other options, such as BPA (Blanket Purchase Agreement), MOA (Memorandum of Agreement), and NDA (Non-Disclosure Agreement), serve different purposes and do not focus on performance metrics or response times.